Crystal L. Phillips

5539 Fieldcross Ct

Raleigh, NC 27610

 (252) 977-1402

(252) 382-8996

    Email: phillips.1979@hotmail.com

Professional Objective:

Obtain a challenging career utilizing my experience and education with opportunities

for continue growth and advancement

Experience:

Kelly Services (Hospira)-Rocky Mount, NC                                 06/2008-present

Packer

·        Place IV bags into boxes.

·        Make sure that products are not leaking.

Dish Network-Raleigh, NC                                                             07/2006-05/2007

 Dispatcher

●   In a call center environment call the customer to make sure that tech arrived and finish job.

●  Give technicians directions by mapquest or call customer.

●   Make sure that technicians calls in to give me the mileage

    and resolution for each job or get keep in touch with technician by two-way radio.

●  Make grids for technicians to let them know how customers they have for the next day.

●   Answer all emails request for jobs and resolutions.

·        Call customer to advise of what time technician will be arriving if late.

·        Call customer the previous day to confirm appointments.

The Greer Group (Analytika)-Durham, NC                                     03/2006-06/2006

Validator/Data Entry

● Process doctor’s license information on Window XP,

   and Microsoft Access.

● Make corrections to doctor’s records by making sure

    the correct state license number matches the client

    information.

● Correct the spelling of physician names and other information

    that needs to be.

Veritude (Fidelity Investment) - Durham, NC                                    08/2005-02/2006

Health Benefit Specialist/CSR

● In a call center environment enroll participants into health, dental,

   and vision benefits.

● Answering inbound calls and process necessary documents.

● Operate participant’s medical information on Windows XP,

    Microsoft Word, Excel, and Oracle AR.

·        Verify insurance with third party if insurance has been cancelled or changes has been

            made.

Volt Services Group (Mellon HR Solutions)-Cary, NC                      03/2005-08/2005

Health Insurance Specialist

·         Answering inbound calls and process necessary documents.

·        Verify insurance coverage and make changes to member coverage’s if necessary.

·        In a call center environment enroll participants into health, dental, and vision benefits.

Skills Force-Cary, NC                                                                           06/2004-03/2005                                                       

Inspection/Manufacturing

·        Inspect medicine before being shipped out.

·        Put medicine in boxes and send to packaging department

·        Make sure that the machines are running correctly.

Kelly Services Sprint)-Rocky Mount, NC                                        01/2003-5/2004

       Telephone Operator

• In a call center environment answer directory assistant calls.

• Assist customers with getting phone numbers at their request.
• Answer questions customers have about address and other information.

Education:

1993-1997

North Edgecombe High School

1997-2000

North Carolina A&T State University