Valjean Skinner

3221 Slippery Elm Drive ▪ Raleigh, NC 27610 ▪ (919) 836-9296 ▪ valjean_skinner@hotmail.com

CUSTOMER SERVICE / DATA ENTRY

Objective

Self-motivated, enthusiastic and creative professional seeks a challenging position utilizing management skills; a self-starter possessing superb oral/written communication and customer service skills.

Skills Summary

• Office Administration

• Diversity

• Retail Grocery

• Interview skills

• Safety

• Word Processing

• Customer Service

• Team Leadership

• Monetary Control

• Progressive Discipline

Profile

Seasoned professional with the capacity to contribute to the development of a progressive organization. Exceptionally well organized and resourceful with wide range of skills. Able to flourish in pressure-filled environment cultivate relationships and support leaders in business operations.

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Professional Experience

HomEq, Raleigh, NC Feb 2008 Present

Collection Specialist I

• Responsible for assisting customer with delinquent mortgage payment

• Calculations of financial resource for a better understand of the proper payment plan to offer customers

• Educating our clients on the various information regard to the type of loan in reference to their mortgage, balloon, adjustable rate fixed rates, and arm loans

Spherion Staffing/ ZC Sterling June 2007 Feb 2008

Tax Consultant – Customer Care

• Ability to assist borrowers with question in reference to their real estate taxes

• Properly notating customer response and directing them to the proper department for assistant

• Addressing delinquent account of non escrow borrowers

• Research tax information through tax ID number, block and lots property address by direct tax office and online

Harris Teeter, Raleigh, NC

Customer Service Manager - Assistant DEC 2005 June 2007

• Completed Management Training Program (BBT- Aug. 2006)

• Responsible for assisting with interviewing process and training new hires

• Ability to work independently and in a team environment to ensure day-to-day company operations and standards are properly handled

• Address and handle all inquiries, complaints and concerns involving customer issues and conflicts

LKQ Corporation, Garner, NC Aug 2005 Dec 2005

Call Center Clerk

• Negotiate over the phone directly with customers concerning invoices, pricing, and availability of product and delivery requirements.

• Knowledgeable and responsible for any customer related follow-up concerning data information

• Establish and negotiate payment arrangement with customers on delinquent accounts.

United Business Machine, Raleigh, NC Feb 2000 April 2005

Customer Service

• Skillfully managed a mixture of inbound and outbound call activities with job responsibilities including: customer service, invoicing customer’s service order

• Processed customer payments, remittance transactions and bank deposit preparation and deposit

Landmark Auto Body, Newport News, VA June 1999 Feb 2000

Processing Assistant         

• Accountable for return item, damaged parts and distributions of credit to customer accounts.

• Process invoices

• Monitored delinquent account activity via phone per company procedures

Hannaford Food & Drug, Newport News, VA April 1998 June 1999

Customer Service Manager

• Participation in the hiring and supervision of associates

• Mentored associates for developmental training to determine strengths and weakness for effective work performance

• Responsibilities also included, store wide promotional training, oversaw store cash funds, customer service department

• Scheduled staffing for front end cashier, bagger department

• Worked closely with Store Manager and District Manager on special projects

Sam’s Club, Newport News, VA Sept 1996 April1998

Cashier

• Greeting customers and addressing if necessary any concerns to ensure shopping experience was satisfactory

• Assisted with return item re-stock to appropriate department

Gourmet Market, Ltd., Newport News, VA Oct 1984 Aug 1996

Front Line Manager

• Supervised over twenty-five associates to ensure customer satisfaction

• Approved time and schedule for employees

• Implemented training course for new employees

• Resolved customer issues and conflicts

Education

Business Courses

Kee’s Business School, Portsmouth, VA

Technical Skills

Data Entry, 5,000 10 Keys, 9,000 plus, MS Word, Internet, e-mail, Inter Action Client

MS Outlook

Interest

Bowling, Silk Floral Arrangements, Writing Poetry and Cooking

I am current pursuing and working toward the completion my personal inspirational book for publication